At Whimola, we want you to feel confident when placing an order. We offer a range of trusted payment options and an encrypted checkout experience to help protect your information.
Below, you’ll find details about accepted payment methods, payment security, currencies, order confirmations, and what to do if you experience a payment issue.
1. What Payment Methods Do You Accept?
We accept the following payment methods where available at checkout:
Credit and Debit Cards
Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
Digital Wallets and Express Checkout
PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay.
Local Payment Methods
Bancontact, where available.
Payment availability may vary depending on your country or region, currency, device, browser, and payment provider. The options displayed at checkout are the payment methods available for your order.
If your preferred method is unavailable, please select another option shown at checkout or contact us for assistance.
2. Is It Safe to Pay on Your Website?
Yes. Our Shopify-powered store uses Transport Layer Security (TLS) encryption, commonly referred to as SSL, to help protect information transmitted during checkout.
Payments are handled through Shopify and the payment provider associated with your selected method. Depending on your choice, you may complete payment directly at checkout or through your provider’s website or app.
For information about how we collect and use personal information, please refer to our Privacy Policy.
Please do not send your full card number, card security code, banking password, or payment verification codes to us by email. Our customer service team can help locate an order using your order number, checkout email address, or transaction reference.
3. Why Am I Being Asked to Verify My Payment?
Your bank or payment provider may require an additional security check before approving your purchase.
This may include:
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Entering a one-time verification code.
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Approving the transaction through your banking or payment app.
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Completing an identity or cardholder verification step.
Please follow the instructions provided through checkout, your bank, or your payment provider. An incomplete verification step may prevent your payment from being confirmed.
Whimola does not control your bank’s verification requirements. If you cannot complete a verification request, please contact your bank or try another payment method available at checkout.
4. What Currency Will I Be Charged In?
Prices may be displayed in your selected local currency where supported. Please review the final amount and transaction currency shown at checkout or on your payment provider’s approval screen before confirming payment.
If your card or payment account uses a different currency, your bank or payment provider may convert the transaction using its own exchange rate.
Your provider may also apply foreign transaction or currency conversion fees. These charges are determined by your provider and may affect the amount shown on your account statement.
Before completing your purchase, please check your selected items, quantities, discounts, shipping details, applicable charges, and final total.
For information about import duties or taxes assessed at the destination, please refer to our Shipping Policy.
5. What Should I Do if My Payment Fails or Appears Pending?
Declined or Unsuccessful Payments
If your payment is declined, please check that:
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Your card number, expiration date, and security code are correct.
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Your billing address matches the information held by your bank.
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Your card has sufficient available funds.
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Your bank allows online or international transactions.
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You have completed any required payment verification.
If the problem continues, contact your bank or payment provider for the reason, or choose another available payment method.
Pending Charges
Your bank may display a temporary authorization hold while a payment is being verified or after an unsuccessful payment attempt.
The time needed to update or release a hold depends on your bank or payment provider. A pending entry alone does not confirm that an order was successfully created.
If you see a payment entry but have not received an order confirmation, please contact us so we can check your order status before you try again.
Duplicate or Unexpected Charges
If you believe you have been charged twice or charged an incorrect amount, email info@whimola.com with:
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Your order number, if available.
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The email address used at checkout.
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The transaction date, amount, and currency.
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Your payment reference, if available.
We will review our records and help you identify the transaction. Your bank or payment provider can also confirm whether an entry is pending or completed.
6. Will I Receive a Confirmation Email After Payment?
Once your order is successfully placed, we will send an order confirmation email to the email address entered at checkout.
This email includes your order number and a summary of your purchase. Please keep it for reference and check that your items and shipping information are correct.
Your bank, digital wallet, or payment provider may also send a separate receipt or payment notification, depending on the service and your notification settings.
If You Cannot Find Your Confirmation Email
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Check your spam, junk, and promotions folders.
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Make sure you are checking the email address used at checkout.
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Search your inbox for Whimola.
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Contact info@whimola.com if the email is still missing.
Please include your name, checkout email address, and payment reference if available so we can locate your order.
Shipment confirmation and tracking information will be sent separately when your package is dispatched. For preorder items, please refer to the estimated dispatch information on the product page.
7. How Will I Receive a Refund?
Approved refunds are issued to the original payment method used for the purchase, in accordance with our Return & Refund Policy.
After we process a refund, your bank or payment provider may need additional time to display the funds in your account.
If your payment involved currency conversion, the amount credited in your account currency may differ because of exchange rate changes or your provider’s conversion policies.
For refund eligibility, conditions, and processing timelines, please review our Return & Refund Policy. If you need help checking a refund, contact us with your order number and checkout email address.
8. Need Help with a Payment?
If you have questions about payment options, checkout, confirmation emails, or a transaction, please contact our customer service team.
Tel: +1 573-451-1962
Email: info@whimola.com
Address: 6336 S Crocker St, Littleton, CO 80120, US
Customer Service Hours: Monday–Sunday, 9 AM–9 PM Mountain Time (MT)